Information Which We May Collect
Our sole purpose in collecting personal information is to provide you with an efficient, tailored experience which prioritises on efficiency and safety and only information which we consider necessary are collected for achieving this sole purpose.
By subscribing to our services, you hereby agree to provide us with your information which may consists of your identity, contact, billing, shipping and other personal information which we may require.
We may collect certain information from your visit to our site to establish and determine user’s behaviour to better understand you. This may include the URL you came from, IP address and computer browser information.
If you decide to establish a credit account with us, we may collect additional information such as credit card number, details and credit card expiration date and tracking details from money orders or checks.
Our Use And Disclosure Of Your Collected Information
We use your collected personal information to facilitate and optimise your experience from using our services which you requested. Information collected about you will be used for activities such as services, troubleshooting, collection of fees owed, updates on online and offline offers, detect and protect us against criminal activities, fraud, and enforcement of our Terms of Service.
We do not use, sell, rent or trade your personal information which we had collected under any circumstances to a third party for their marketing purposes without your given consent. There exists however, certain exceptions whereby information could be disclosed in the normal scope of business while providing our services.
Legal Requests : We cooperate with law enforcement inquiries as well as third parties to assist in enforcing laws to protect all parties from bad actors. As such, in response to a verified request made by any law enforcement officer or government official related to criminal investigations or suspected illegal activities, we can (authorised by you) disclose your information which we had collected from you in our database without a subpoena. In an effort to respect your privacy and our ability to keep the community free from bad actors, we will not disclose your information to any law enforcement officer or government official without a subpoena, court order or any legal procedure except when we believe in good faith that the release of this information is necessary to prevent physical harm, financial losses or the reporting of suspected illegal activities condoned by the law.
A strict code of conduct is followed by employees with access to your collected information which requires them to keep the information confidential and not use it for any other means other than carry out the services which they are performing for the company.
Your information entrusted and collected by us are kept in secured servers in Singapore. We ensure your information is safeguarded from potential threats and unauthorized access to protect your privacy. Multiple safeguards are enforced within our means to ensure there is no loss and illegal access but do note there is no “perfect safeguard” or “perfect cyber security” on the internet.
Accessing, Updating And Reviewing Your Information
We may authorize you with the ability and administrative rights to review and update your information submitted to us by logging into the site and updating it yourself manually. We do not entertain request to update information due to the complexity of authenticating. It is your responsibility to ensure your personal information is up to date and accurate.
Deactivation of your account can be done via email and we will remove your information from our active database. Deactivation will be done within a reasonable timeframe depending on your account activity and in accordance with our deactivation policy and applicable law.
Some personal information will be retained such as to prevent fraudulent activities, collection of fees owed, to resolve disputes which may arise, troubleshooting and problem solving, assisting with investigations, enforcing our Terms of Service in compliance with legal requirements permitted by the law. As such, you should not expect complete removal of your information from our database upon your request.
Control Of Your Account And Password
Subscriber Data is and shall remain the sole, exclusive property of the Subscriber and all rights, title and interest in the same is reserved by the Subscriber and this section will survive the termination of this agreement.
Our service availability is approximately 99.5%.
Redundant hardware (Cloud) mirror backups are done to dedicated servers real-time. In the event whereby there is a server failure, we will switch to dedicated backup servers to serve you. We aim to bring back the service online within a reasonable time frame as data is also backed up off-site which allows us to maximise efficiency.
Renewal And Termination
After the initial contract, this agreement shall be renewed automatically for continuous usage unless otherwise stated or written notice given to us 30 days in advance for termination of services.
Minors (Persons under the age of 18) are not eligible to use the services without supervision from your guardians or parents. As such, we suggest you do not submit personal information to us.
It is your sole responsibility to consult Legal Counsels for the interpretation of any laws applicable to the area of intended use of our products and services.